na INLIS000000000000274 20240612012252 0010-1020000113 ta 240612 0 ind 979-731-087-6 658.4013 658.4013 FAN t Fandi Tjiptono Total Quality Management / Fandi Tjiptono ed.5 Yogyakarta : ANDI Offset, 2003 xiv, 415 hlm ; 23 hlm manajement Anastasia Diana Kelas 658 00000000438